Refund and Returns Policy

Returns & Refunds Policy – GurunGadgets

We want you to be completely satisfied with your purchase. If you receive a defective product, here’s how we handle returns and refunds:

Eligibility for Returns
You may return an item within 7 days of delivery if it is defective, damaged, or not as described.

Conditions for Return

  • Item must be unused and in original packaging.
  • All accessories, manuals, and warranties must be included.
  • Proof of purchase (receipt or invoice) is required.

Return Process

  1. Contact our customer support at +254725222399 within 7 days of receiving the product.
  2. We will arrange pickup or advise on how to return the item.
  3. After inspection, we will process a refund or replacement.

Refund Timeline
Refunds are processed within 7 business days of receiving the returned item and confirming its condition.

Non-Returnable Items
Items that are not defective, used, or returned without original packaging may not qualify for a refund.

Need Help?
Reach out to us for assistance at any point during your return process.