Frequently Asked Questions (FAQs) – GurunGadgets

1. Do you deliver outside Nairobi?
Yes, we deliver to all major towns and cities across Kenya. Delivery is typically completed within 24 hours of order confirmation.

2. How much does delivery cost?
Delivery is charged at a flat rate of KES 500, regardless of your location in Kenya.

3. What payment methods are available?
We accept M-Pesa, bank transfers, and cash on delivery (available within Nakuru only).

4. Are your products original?
Absolutely. We only sell genuine networking equipment from authorized distributors.

5. Can I return a product if it’s faulty?
Yes. If the product is defective, you can return it within 7 days of delivery. Please ensure it is in its original packaging with all accessories included.

6. How do I track my order?
Once your order is confirmed, we’ll send you a tracking number via email and SMS for real-time updates.

7. Can I place an order by phone or WhatsApp?
Yes! Call or WhatsApp us at +254725222399 and we’ll help you complete your order quickly and easily.